Effective Date: 01-11-2024

 

Welcome to Gruitwa Kart Private Limited ("Company," "we," "us," or "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website and/or mobile application (collectively, the "Platform"). It also explains your rights regarding your personal data and how the law protects you. By accessing or using the Platform, you agree to the terms outlined in this policy. If you do not agree, please discontinue use of the Platform.

 

 

We collect data to enhance and provide our services, and we handle this information in compliance with Indian data protection laws.

 

 

   • Personal Information: When you register, place an order, or interact with our Platform, we collect personal information such as your name, email address, phone number, shipping / billing address, and payment details.

 

   • Transactional Data: We collect data related to your purchases, such as product details, date and amount of transactions, and payment method. This data helps us process orders and manage returns or refunds.

 

   • Technical and Usage Data: When you access our Platform, we collect data about your device and usage, including IP address, browser type, operating system, referring URLs, and interaction history on the Platform.

 

   • Direct Interactions: Information you provide voluntarily when creating an account, placing orders, or contacting us.

 

   • Automated Technologies: Data collected through cookies, analytics, and similar technologies during your use of the Platform.

 

 

We use your data solely to facilitate, manage, and improve our services and Platform experience.

 

 

   • Order Processing and Fulfillment: To manage orders, process payments, deliver products, and provide customer support.

 

   • Account Management: To create, authenticate, and manage your account and communicate account-related notifications.

 

   • Personalization and Improvement: To analyze user behavior and preferences, allowing us to tailor content, provide personalized recommendations, and improve our services.

 

   • Marketing Communications: With your consent, we may use your data to send you information about new products, offers, or updates. You may opt-out of marketing communications at any time.

 

3. Sharing of Data with Vendors and Third Parties

 

We may share your data with third parties for essential service purposes only, ensuring all such third parties adhere to confidentiality and data protection obligations.

 

 

   • Vendors: As we operate as a marketplace, your contact details may be shared with our registered vendors to fulfill and deliver your orders. Vendors are independently responsible for ensuring product quality and compliance with legal standards.

 

   • Service Providers: We may engage trusted third-party providers for services like payment processing, data analysis, and customer support. These providers are contractually restricted from using your data for any purpose other than providing the agreed services.

 

Disclosure for Legal Compliance: We may disclose your data to government authorities or law enforcement if required by law or if necessary to protect our rights, investigate fraud, or respond to a legal request.

 

 

We employ strong security measures to safeguard your data and limit access to authorized personnel only. Security Measures in Place:

 

   • Encryption: Sensitive data, especially payment information, is encrypted during transmission and storage.

 

   • Access Control: Personal data access is restricted to employees and partners with a legitimate need to access it for service purposes.

 

   • Data Minimization: We limit the data we collect to what is necessary for the intended purpose, reducing risk in case of a security breach.

 

Data Retention Period: We retain your data as long as necessary to fulfill the purposes outlined in this policy or as required by law. Upon request, or after the retention period, data may be securely deleted.

 

 

Indian data protection laws grant you specific rights regarding your personal data. We are committed to upholding these rights and making it easy for you to exercise them.

 

 

   • Access: You have the right to request details of the personal data we hold about you.

 

   • Correction: You may request corrections to any inaccurate or incomplete personal data.

 

   • Deletion: Subject to legal requirements, you may request the deletion of personal data that we no longer need.

 

   • Data Portability: You have the right to receive your personal data in a structured, commonly used format.

 

To exercise your rights, please contact us using the details provided below. We may verify your identity before processing your request to ensure data security.

 

6. Cookie Policy

 

Our Platform uses cookies and similar tracking technologies to collect usage data and enhance your experience.

 

Purpose of Cookies:

 

   • Essential Cookies: These are necessary for the Platform to function and cannot be disabled.

 

   • Performance Cookies: These cookies collect information about how you use the Platform to help us improve functionality.

 

   • Personalization Cookies: Used to provide a more personalized browsing experience by remembering your preferences.

 

Managing Cookies: You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect certain functionalities of our Platform.

 

7. Compliance with Indian Data Protection Laws

 

We are fully committed to compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian data protection regulations. We ensure that all data processing practices meet the required legal standards for data protection, privacy, and security.

 

8. Changes to this Privacy Policy

 

We may update this Privacy Policy periodically to reflect changes in legal requirements, our data practices, or Platform services. Updates will be posted with a new "Effective Date," and significant changes will be communicated to you. Your continued use of the Platform following any changes indicates your acceptance of the revised policy.

 

9. Contact Information for Privacy Concerns

 

For any questions, concerns, or requests regarding your data and privacy, please contact us:

 

Gruitwa Kart Private Limited Address: BF-7A, Plot No. 5, H -Block Market, Mohan Complex, Phase 1, Ashok Vihar, North West Delhi, Delhi, India

Email: support@gruitwakart.com

 

We are committed to addressing your concerns promptly and transparently.

By using our Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.