Effective Date: 01-11-2024

 

Welcome to Gruitwa Kart Private Limited ("Company,” "we,” "us,” or "our”). This Shipping & Delivery Policy ("Policy”) applies to all purchases made on our website and/or mobile application (collectively, the "Platform”) and outlines the terms governing order processing, shipping, delivery, tracking, and conditions for delays. By using our Platform, you ("User,” "you,” or "your”) agree to comply with and be bound by this Policy. If you do not agree with any part of this Policy, please refrain from making purchases on our Platform.

 

This Policy forms a legally binding agreement under the laws of India.

 

 

   • Vendor Responsibilities: Orders placed on our Platform are fulfilled by independent vendors who manage order processing, packaging, and shipping directly via 3rd party shipping companies OR as decided by the Platform.

 

   • Processing Time: Vendors are required to dispatch orders within 2-3 business days after payment confirmation, barring any exceptional circumstances. Variations in processing times may occur based on vendor-specific practices.

 

   • Order Confirmation: You will receive an order confirmation email upon placing an order, and tracking information will be provided once the vendor dispatches the order. The vendor bears responsibility for timely processing and dispatch of your order.

 

 

   • Standard Shipping: Available for most locations within India, with delivery timelines varying according to each vendor’s policies.

 

   • Expedited Shipping: Certain vendors may offer expedited shipping options. Any applicable charges for expedited shipping will be displayed at checkout if available.

 

   • Special Shipping Requests: For unique shipping requests or instructions, please contact our Customer Support team. We cannot guarantee special requests but will facilitate communication with vendors where possible.

 

 

   • Delivery Estimates: Delivery timelines depend on the vendor’s location, shipping method, and destination. Estimates are shown at checkout and are intended as general guidelines, not guaranteed dates.

 

   • Metro Area Deliveries: Standard deliveries within metro areas generally take 8-12 business days. Expedited delivery options (if available) may shorten delivery to 7-10 business days.

 

   • Remote Locations: Non-metro or remote areas may require additional time for delivery, with an estimated range of 15-20 business days.

 

 

   • Standard Shipping Fees: Shipping charges are calculated based on the vendor’s policies, product weight, and destination. Applicable fees are displayed at checkout.

 

   • Free Shipping Thresholds: Some vendors offer free shipping for orders above a specified value. This eligibility varies by vendor and will be indicated on the product page or at checkout.

 

   • Additional Charges: Any applicable taxes, duties, or fees are included in the total order amount at checkout. Users are responsible for reviewing these charges before confirming the order.

 

 

   • Tracking Information: Once dispatched, you will receive an email containing a tracking link from the vendor or selected courier service. Tracking details are also accessible under the "My Orders” section on our Platform.

 

   • Availability of Tracking: Please allow up to 48 hours for tracking information to be updated after dispatch, depending on the vendor and courier.

 

 

   • Vendor and Courier Delays: Vendors strive to meet delivery timelines; however, delays can occur due to external factors beyond our or the vendor’s control, such as weather, strikes, or courier disruptions.

 

   • Company Disclaimer: Gruitwa Kart is not liable for delays resulting from vendor or third party courier actions. We assist in dispute resolution and will work with the vendor to address any delay concerns in good faith.

 

   • Notification of Delays: In case of a significant delay, vendors are expected to notify users. Our Customer Support team is available to facilitate resolution in such situations.

 

 

   • Failed Delivery Attempts: If a package cannot be delivered due to inaccurate address information or recipient unavailability, the package may be returned to the vendor. You may be required to pay additional shipping fees for reshipment.

 

   • Reshipment Eligibility: Reshipment of undeliverable packages is subject to the vendor’s policies, product availability, and successful payment of any additional charges.

 

 

   • Vendor Terms: Vendors may have unique shipping, cancellation, and return policies. Please review the product listing and vendor-specific terms before making a purchase.

 

   • Customer Support Assistance: If you have questions regarding a vendor’s shipping practices or policies, please contact our Customer Support team for clarification and assistance.

 

 

If you have questions or need assistance with shipping or delivery issues, please contact our Customer Support team:

 

Email: support@gruitwakart.com

 

By making a purchase on our Platform, you confirm that you have read, understood, and agreed to the terms outlined in this Shipping & Delivery Policy.